How You Doin'

Comcast-Spectacor, the Philadelphia-based sports and entertainment firm has adopted a customer service philosophy and catch phrase to be used with all of its teams, facilities, and entities.

Whenever you encounter a Comcast-Spectacor employee they will greet you with "How you doin'?" and a big smile. It's all part of the company's HYD Customer Service Initiative.

"It's all about giving our customers the ultimate sports and entertainment experience. It's also a way of measuring how we are performing as a company," added Muskogee Civic Center GM.

"Every one of our customers is the Most Valuable Players in our business. We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facility, or come in contact with our employees."

Comcast-Spectacor's customer service philosophy encourages all of its employees to engage in conversation with customers to not only assist them and make their experience more enjoyable but for the company to gauge its performance.

TOP 10 CUSTOMER SERVICE PRINCIPLES
  1. Customer First
  2. Golden Rule
  3. Listen
  4. Think "YES"
  5. Be Professional
  6. 24-Hour Rule
  7. Everybody Sells
  8. Enthusiasm
  9. Do It Now